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Customer Service

Ordering & Shipping


When you find the wine you like, click it, specify the number of bottles you desire, click ADD TO CART. When your shopping has been completed, proceed to CHECK OUT. Have your credit card, billing, and shipping addresses handy. All information is secured under Northside Wine & Spirits' security policy.
All prices are based on wine contained in 750ML bottles unless otherwise specified. All case prices are based on 12 bottles unless otherwise specified.
Be aware that Sale priced wine, Sybarite Member priced wine, and wine from the Rare Wine Room cannot be discounted any further than the lowest listed net price.
Case discounts on items regularly priced are applicable only to single shipping addresses. "Splitting" the case shipment, e.g. sending three 750 ml bottles to four different addresses, automatically nullifies any case discount that might otherwise have applied.
Northside Wine & Spirits will not ship any wine that wasn't processed originally by Northside Wine & Spirits as a shipping order.
Wine orders are packaged and shipped from Northside Wine & Spirits, Ithaca Shopping Plaza, Elmira Road, Ithaca, NY 14850.
You must be at least 21 years of age to order wine. An adult signature (from someone at least 21 years of age) is required by law for all wine deliveries. Proof of age will be verified by the delivery carrier.
Due to restrictions on the shipment of alcoholic beverages to certain zip codes, Northside Wine & Spirits requires the zip code for the shipping destination.
Additional shipping fees incurred by package re-routes will automatically be charged to the purchaser.
Northside Wine & Spirits is not responsible for damages to goods caused by weather and other "Acts of God" during transportation. Every precaution is taken to ensure safe transit of goods to customers.
Northside Wine & Spirits does not profit from shipping charges. Unless otherwise requested, orders are shipped UPS Ground Service. UPS delivery charge varies by zip code. For 750ML bottles, Northside ships in 1 bottle, 2 bottle, 3 bottle, 6 bottle, and 12 bottle packages. For 1.5L bottles, Northside ships only in 1 bottle and 6 bottle packages. A magnum (1.5L) is the largest bottle shipped. For an estimate, please use the shipping calculator.
It is the goal of Northside Wine & Spirits to make ordering wine the easiest, safest, and most secure shopping experience possible. Northside accepts no responsibility for typographical errors. Prices are subject to change without notice, and Northside reserves the right to limit quantities. Due to a fast turnover of inventory, Northside simply cannot guarantee availability of all items 100% of the time, but will do everything possible to obtain the items in question, or suggest replacements, as quickly as possible to fill your order.


Northside Wine & Spirits will do everything possible to "make it right." In most cases, a credit will simply be applied to the purchaser's credit card account. Certain situations, such as incorrect merchandise, may require that the merchandise be picked up and reshipped properly. However, particularly instances in which the merchandise in question is damaged or defective, Northside Wine & Spirits reserves the right to request that the merchandise be returned for inspection. This policy, "Damaged, Defective, or Incorrect Merchandise Shipped via UPS," applies only to merchandise purchased within 60 days.

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